Let us help you!

First, make sure you that you have entered the correct email address during registration.

Second, log-in to your email account. Check your JUNK MAIL folder if you have not received activation email yet.

Third, once you have received or found your email, click the LINK provided. If LINK is not active, simply COPY and PASTE the link into a blank browser URL address space. Either way, it should activate your account.

If you still have any problem, please contact us at the contact page.

NOTE: The word 'We' and 'Us' refer to JDM Concept Pty Ltd. The word 'you' refer to the purchaser of the parts

TRANSACTION / PURCHASE
- We reserves the right to cancel your order without prior notice from any non-paying customer
- Payment must be received within 2 days. If payment is not received within this period, JDM Concept has the right to cancel your order
- We are not obliged to give you an exchange or refund if you change your mind after the purchase
- If an exception is made and allow a refund or exchange of any part sold, there will be a 30% re-stocking fee
- We can not accept the returns for any incorrectly delivered product with its packaging already opened, or its contents tampered with or already installed
- We do not accept claims of refunds or exchanges of products sold unless it is our fault
- If the parts you buy from us is faulty, we will offer you a repair, exchange or refund


POSTAGE AND DELIVERY
- It is the responsibility of the customer to provide the correct delivery address; any costs incurred for re-posting or re-redirection as a result of incorrect information provided, will be the customer's sole responsibility
- Should any incorrect product be sent to you, we will be happy to send the correct item free of charge after we have received back the incorrect product
- All postage incurred for re-sending the incorrect part back to JDM Concept will be fully reimbursed after a copy of the postage receipt has been forwarded
- We will not be held responsible any product that is lost or damaged during domestic delivery
- Please ensure that you inspect your order as soon as it has arrived
- DO NOT sign anything if goods are damaged. Once signed, it is assumed that the item is received in good condition.
- If item is damaged, please inform us within 12 hours as claim must be made within 24 hours
- Any claim for loss or damage as a result of delivery (initial or return) will only be considered if the item has been registered/insured for its appropriate value with Australia Post or courier company


PARTS
- We are not a licensed garage and shall not be held responsible for any outcome resulting from installing any products. Kindly seek advice from qualified mechanics before installing any parts
- Kindly seek advice from your local authorities on the legality of use of these parts on the public roads or highways in your state
- The part number and images are for GUIDELINE only, please consult qualified mechanics for advice to determine the right part for your car
- Any legal costs, safety issues or damages incurred as a result of purchasing and using parts sold by JDM Concept, will be the sole responsibility of the customer


DEFINITION OF THE STOCK AVAILIBILITY STATUS:
- In stock now [Sydney] : Product in stock now in Sydney, we can immediately dispatch the order as soon as payment is received. Domestic delivery time apply
- 8-14 days [via Japan] - Product ordered direct from Japan, it will take an average 8-14 working days to arrive in Sydney and dispatch the order as soon as it arrived in Sydney. Domestic delivery time apply
- 6-8 weeks [via Japan] : Product ordered direct from Japan, it will take an average 6-8 weeks to arrive in Sydney and dispatch the order as soon as it arrived in Sydney. Domestic delivery time apply
- 3-4 months [via Japan] : Product ordered direct from Japan, it will take an average 3-4 months to arrive in Sydney and dispatch the order as soon as it arrived in Sydney. Domestic delivery time apply
- Discontinued : Product no longer available as it has been discontinued


STATUS / STOCK AVAILABILITY
- In the event that part is advertised to be "In stock now (Sydney)" at the time of purchase and turns out to be either of the following: "8-14 days (via Japan)", "6-8 weeks (via Japan)" or "3-4 months (via Japan)", you are entitled to a refund, a credit or proceed with the order
- You will be informed of incorrect status and we will proceed to a refund, a credit or continue with the order after we have been advised of your decision via email

What is a JDMC dynamic page?
JDMC dynamic page is a live page that is in sync to jdmconcept.com.au website. It delivers real time information of relevant parts such as SKU, Product Details, Stock Status and Price. Simply refresh or clear cache to get the latest information as when you needed them.

Why JDMC dynamic page?
We at JDM Concept are always at the forefront of innovation and always looking to make things as simple as it can be. This dynamic page is created for specially for forum members to gain easy access to our website without going into our website. It is like taking a quick glance as you browse the forum.

Can we purchase from JDMC dynamic page?
To purchase you need to go to our actual website at www.jdmconcept.com.au , you need to register and activate your account by responding to your activation email by clicking the link or copy and paste into the browser url address space. Prices listed exclude delivery charges. To obtain final price, please go to shopping cart.

Beside giving our customer to best possible prices, another way we want to say thank you is by rewarding with LOYALTY POINTS for every parts purchased.

Each part has been assigned with loyalty points accordingly and to view them, please hover the mouse point on the add to cart icon.

Once you have enough points, you can redeem them for the following discount:

A - 500 points entitled you a 5.00% discount off the total price excluding delivery cost

B - 1000 points entitled you a 10.00% discount off the total price excluding delivery cost

There is no expiry date for the points earned. They are yours to keep and the more you purchase from us, the more you will be rewarded.

Hint: Use your discount for big-ticket item such as wheels or suspension. They give you best value for your redeemed discount compared to small value item like radiator cap or a turbo timer.

There is NO MORE to pay other than the advertised priced. The other additional cost that you need to pay is delivery cost if delivery service is needed.

You will be happy to know that we put a lot of thought on our pricing. Our formula is very simple, we want to give the best price to our customer without breaking any law! As such what we offer on our website is out best price. However you will be happy to know that we want to reward loyal customers and each transaction you will be rewarded with loyalty points which entitle you to discounts once enough points are accumulated.

Briefly, let us explain how our pricing work out

Our price = cost from manufacturer + cost of bringing part into australia + cost of freight from japan + (gst and duty applied) + our margin

Beware that if others appear a lot cheaper than us, as more often than not they will quote the price to you in this way:

Others = (cost from manufacturer + cost of bringing part into australia + cost of freight from japan + their margin) with duty and taxes need to paid by the buyer

This a tactic that often used to entice people with lower pricing but the hidden cost of taxes will cost you more eventually

We are very confident that our pricing is very competitive and you can have the peace of mind that you get a good deal and supporting a local business in Australia. We pay our taxes here and help to support the economy that helps to keep everyone to have a job in Australia.

We also feel very strongly about paying the taxes to the government as it is the right thing to and by doing so, we share the burden with the rest of working Australian. That is why we ALWAYS supply tax invoice with all components stated very clearly.

Our products will always use either one of the following status:

In stock now [Sydney] - Product in stock now in Sydney, we can immediately dispatch the order as soon as payment is received. Domestic delivery time apply

8-14 days [via Japan] - Product ordered direct from Japan, it will take an average 8-14 working days to arrive in Sydney and dispatch the order as soon as it arrived in Sydney. Domestic delivery time apply

6-8 weeks [via Japan] - Product ordered direct from Japan, it will take an average 6-8 weeks to arrive in Sydney and dispatch the order as soon as it arrived in Sydney. Domestic delivery time apply

3-4 months [via Japan] - Product ordered direct from Japan, it will take an average 3-4 months to arrive in Sydney and dispatch the order as soon as it arrived in Sydney. Domestic delivery time apply

Discontinued - Product no longer available as it has been discontinued



The average domestic delivery time from Sydney:
- Sydney: 1 working day
- Canberra: 1 working day
- Melbourne: 1-2 working days
- Adelaide: 1-2 working days
- Brisbane: 1-2 working days
- Hobart: 5-6 working days
- Darwin: 5-6 working days
- Perth: 5-6 working days
- Any other area: +1-2 working days on average from your state capital city

NOTE:
Delivery may take longer to arrive due to various reasons such as the efficiency of the local post office, busy periods during festive seasons, incomplete or incorrect delivery address or remoteness of delivery location

Prices listed exclude delivery charges. To obtain final price, please go to shopping cart. It will automatically calculate the postage cost according to the delivery address.

During REGISTRATION, please make sure that you ENTERED the suburb from the list provided as you type the suburb name

Yes! Our advertised price on our website include taxes be it GST or duty. Goods and Services Tax (GST) in Australia is a Value Added Tax (VAT) on the supply of goods and services in Australia while duty is the tax charged when goods are imported into Australia.

GST rate is 10% while duty for motor vehicle parts are generally at 10%.

We can assure you there there will be no more to pay when you purchase at JDM Concept, what you see on the invoice is what you pay.

Yes, please make full payment including delivery fee (if chosen) to complete the transaction. We do not accept partial payment and your order will not be processed.

We only accept payment via bank deposit by internet banking or over-the-counter deposit only. We do not accept credit card payment or paypal in order to keep prices as low as possible for our valued customers.

Kindly use the order number as your payment reference to facilitate quick processing

Westpac Banking Corporation Australia
Account Name: JDM CONCEPT PTY LTD
Account BSB: 032157
Account Number: 199691

WARNING
Please be aware that payment must be made within 2 days otherwise your order will be automatically cancelled.

If you are unsure or unable to make full payment, do not finalised the transaction yet and move the item to wish list.

Yes you can pick up for your parts. However, parts must be paid before order can be picked up. It is also strictly by appointment only, please give us notice when you want to pick up the parts as we are not available all day.

Please kindly note that there is no browsing facility at the pick up location as this is just a pick up location only.

The pick up place is at (A) Shell petrol station at Maroubra along Anzac Parade. The address is 959-961 Anzac Parade, Maroubra NSW 2035. The Shell station is in between Fitzgerald Avenue and Beauchamp Road.

Please rest assured that we always strive to send every product as quickly as possible. We send quick!

Order will be dispatched as soon as payment is received or usually at the very latest, the next working day.

Sometimes, delivery may take longer to arrive due to various reasons such as the efficiency of the local post office, busy periods during festive seasons, incomplete or incorrect delivery address or remoteness of delivery location.

All delivery will be send out from our premise in Sydney, Australia

The average domestic delivery time from Sydney:

Sydney: 1 working day
Canberra: 1 working day
Melbourne: 1-2 working days
Adelaide: 1-2 working days
Brisbane: 1-2 working days
Hobart: 5-6 working days
Darwin: 5-6 working days
Perth: 5-6 working days
Any other area: +1-2 working days on average from your state capital city

Tracking number for courier delivery or Australia Post registered parcel will be provided (if service is used).

We do not recommend using Australia Post "express service" as it is unreliable.

Insurance is optional and extra charge apply.

We send out all our parts as quick as possible, however we cannot perform miracles here. We are based in sydney and if you are in perth, it will usually take about 5-6 days to reach there.

Therefore plan early! It will be less stressful and ensure timely arrival.