Frequently asked questions

WORK Wheels is a premium Japanese alloy wheel brand, made to order in Osaka. Ranges include Emotion, Meister, Equip, Gnosis, VS and Seeker.

In Australia, buy them direct from JDM Concept — the official WORK Wheels Japan distributor since 2006. We ship the full genuine range nationwide from Matraville, NSW. Every order is 100% authentic, comes with a tax invoice, and every delivery is insured at no extra cost.

Yes. JDM Concept Pty Ltd (ACN 43 120 929 713) has traded since 2002 and has been the official, authorised Australian distributor of WORK Wheels Japan since 2006.

Verify us on the WORK Wheels Japan website. Every wheel is genuine, supplied direct from Osaka with a tax invoice. See real customer builds and reviews on our Facebook, Instagram and YouTube.

Every wheel is 100% genuine WORK, made in Osaka and shipped direct to our Sydney warehouse — never a replica.

As the official WORK distributor since 2006, we supply direct from the factory with a tax invoice on every order. Verify us on the WORK Wheels Japan website, and see customer builds across our socials.

We supply the full genuine WORK range — Emotion, Meister, Equip, Gnosis CV/RX, VS, Seeker, Crag, Schwert, Zeast and M.C.O Racing.

We also make our own GT series with WORK: GT5-1P, GT5-3P, GT6-3P and GTX-3P. Wheels come in 1-, 2- and 3-piece builds, made to your size, width, offset and finish. Genuine WORK accessories (nuts, caps, hub rings, decals) too — and many sets are in stock in Sydney.

Yes. WORK Wheels are mainly cast and finished to order in Japan, built on decades of engineering and Made-in-Japan craftsmanship. The design is timeless, not trendy — not louder or bigger, just right.

Our GT series is developed directly with WORK Wheels Japan: a clean, motorsport-inspired look built for real cars. Prices include GST and import duties — the checkout price is final, with no hidden fees — and a genuine set keeps its character for years.

Yes. We custom-order genuine WORK wheels to your diameter, width, offset, PCD and finish. Most models support PCDs including 4x100, 4x114.3, 5x100, 5x112, 5x114.3 and 5x120.

Sets are listed as four, but we can also supply singles, pairs or custom quantities (subject to availability in Japan). Tell us the model and spec and we’ll confirm pricing.

We supply the wheels but don’t give professional fitment or guard advice.

For the right fit, confirm your size, width, offset and tyre setup with a qualified mechanic or wheel specialist. Once it’s confirmed, we’ll quote your chosen model, size and finish. Many model pages list verified brake-clearance fitments, and the gallery shows what customers run.

No — the official WORK paint formulas aren’t available to us, as the finishes are part of WORK’s proprietary process. For a colour match, we recommend a professional wheel refinisher.

We accept:

• Bank transfer (Westpac) — JDM Concept, BSB 032-157, Acct 199 691. Use your order number as the reference.
• Zip — only when every item in the order is in stock. Any Japan item in the cart means no Zip; to use Zip on in-stock items, place them as a separate order (Zip T&Cs apply).

We don’t take credit card or PayPal, to avoid high fees and keep pricing sharp. Every payment comes with a tax invoice.

Tap Buy on any “Order from Japan” set and pay the deposit shown — usually 35% (some special finishes are 100% upfront). The balance is due before it ships from Sydney. Can’t see your spec? Send us your car and the size, offset, PCD and finish, and we’ll quote it within 1 business day.

Yes — a tax invoice comes with every order.

• All prices include GST and import duties
• No customs paperwork or extra charges — we handle it
• The checkout price is final, with nothing to pay before or after delivery

Need another copy? Just contact us.

Address: we can change it before dispatch — contact us asap. Shipping cost may change with the new address.

Cancelling: once payment is confirmed, orders can’t be cancelled — including custom, pre-order and special orders. Unsure? Check with us before you buy.

• Wheels: insured, tracked courier delivery, quoted before you pay — or free pickup in Sydney.
• Accessories only: free Express Post Australia-wide, insured and tracked. No pickup.
• Wheels + accessories: the accessories travel with your wheels (or are collected with them). Want accessories first? Order them separately.

Every delivery is covered by our transit insurance at no extra cost — from Japan to your door. Check your order on arrival and report any damage within 12 hours, with photos. If you choose Authority to Leave, cover ends once the parcel is left. More on delivery

Within Australia (from our Sydney warehouse):

• Sydney — 1 business day
• Canberra / Melbourne / Brisbane — 1–2 days
• Adelaide — 2–3 days
• Hobart / Perth — about 4 days
• Darwin — about 5 days

Regional areas may add up to 2 days. Times are estimates.

From Japan: you get an ETA at checkout, and we let you know about a week before it lands.

Tracking is sent once your order leaves Sydney (not available while the container is at sea).

We’re in Matraville, NSW 2036 (post: PO Box 6134, Malabar NSW 2036) and ship nationwide. It’s a warehouse, not a showroom.

Pickup is free, by appointment, once your order is ready — wheels only (accessories are delivery only).

Pickup hours: Mon–Fri 10am–4pm, Sat 10am–12pm. Closed Sun & public holidays.

No change-of-mind returns, refunds or exchanges (including wrong selection or reasons unrelated to the product). Custom, pre-order and special orders are non-refundable.

Damaged, faulty or wrong item? Email us straight away with your order number and clear photos — damage in transit must be reported within 12 hours of delivery. We’ll repair, replace or refund where applicable, and usually cover return postage if it’s confirmed faulty.

Uncollected orders are forfeited after 30 days and deposits are non-refundable. Approved refunds go back to your original payment method.

We run online to give consistent nationwide service from our Matraville warehouse. Everything’s handled in writing — email, contact form, Facebook and Instagram — so every quote and spec has a clear record, and pricing stays sharp.

The warehouse isn’t a showroom; visits are by appointment for pickup only. We reply promptly during business hours.