Fully insured · tracked
Delivery & pickup
Free insurance on every delivery — from WORK in Japan all the way to your door. Here’s how your order gets to you, and how long it takes.
Insured from Japan to your door
How it ships
How your order gets to you
Wheels
Insured courier or Sydney pickup
Quoted before you pay
- Insured and tracked courier delivery, Australia-wide
- Use the postage calculator on any wheel, or see it at checkout
- Signature required on delivery
- Or pick up free, by appointment, from Matraville NSW
Accessories only
Free Express Post
$0 postage
- Nuts, caps, hub rings, decals and goods
- Sent from Sydney, insured and tracked
- No pickup for accessory-only orders
Wheels + accessories
Everything travels together
One delivery
- Accessories ship with your wheels by insured courier — or are collected with them at pickup
- Even if the accessories are in stock and the wheels come from Japan
- Want accessories first? Place them as a separate accessories-only order
Delivery times
From our Sydney warehouse
Regional and remote areas can add up to 2 business days. Times are estimates and can vary with the courier.
Ordering from Japan?
- You get an ETA at checkout
- We email you about a week before it lands in Sydney
- Then it ships to you (or is ready for pickup) as above
Tracking
Sent once your order leaves our Sydney warehouse — usually live by 9:00 pm on the day it ships. There’s no tracking while a container is at sea.
Pickup · wheels only
Collect from Matraville, Sydney
Free, by appointment, once your order is ready — we’ll email you a pickup time. It’s a warehouse, not a showroom. Accessory-only orders are delivery only.
- Where
- Matraville NSW 2036
Post: PO Box 6134, Malabar NSW 2036 - Mon–Fri
- 10am – 4pm
- Saturday
- 10am – 12pm
- Closed
- Sundays & public holidays
Included free
Every delivery is insured
Delivery issues are rare, but delays and transit damage can happen. That’s why every order is covered by our transit insurance at no extra cost — from Japan all the way to your doorstep, whether it travels by insured courier or Express Post.
Authority to Leave
Leaving it at the door?
Authority to Leave (ATL) lets the courier leave your parcel without a signature when nobody’s home.
Delivery questions
When will my tracking go live?
Tracking can take a few hours to update after dispatch. In most cases it’s live by 9:00 pm on the day it ships.
Can I change my delivery address?
Yes, before dispatch — contact us as soon as you can. Postage may change with the new address.
What if nobody is home?
Wheels need a signature on delivery, so make sure someone is there, or use a work address. Costs from failed delivery attempts or incorrect details are the customer’s.
Do Japan orders have tracking?
Not while the container is at sea. You get an ETA at checkout and a heads-up about a week before it lands; tracking starts once your order leaves our Sydney warehouse.
My order arrived damaged — what do I do?
Don’t sign for damaged goods. Email us within 12 hours of delivery with your order number and clear photos. We’ll repair, replace or refund where applicable.
I live regionally. How long will it take?
Regional and remote areas can add up to 2 business days to the times above.
Need a hand with delivery?
Questions about shipping, timing, insurance or pickup — send us a message and we’ll help. We reply within 1 business day.